AB Group Consultancy



Customer Service Fresher


VACANCY DETAILS

Job Title Customer Service Fresher
Gender Preference Any
Number Of Vacancy 100
Industry Area Fresher/Trainee
Key Skills Customer Service Executive ,Customer Service Assistant ,Customer Service Associate ,Customer Service Officer
Qualification Higher Secondary, Secondary School, Vocational Course, Diploma, Advanced/Higher Diploma, Other Bachelor Degree, B.Com,
Salary (Per Annum) 1 Lac 50 Thousand To 2 Lac 50 Thousand
Work Experience Fresher
Job Requirement - Answers incoming customer calls with a friendly and positive manner and provides
outstanding service to the customer throughout the duration of the call.
- Responds to incoming calls from the customers to solve queries and provide alternative
options, also change any account information upon customerĂ¢??s request.
- Ensure resolutions are provided keeping in mind call control and call duration as prescribed
by the client SLA.
- Ensures all information provided is post verification and authentication as per the Data
Protection Act
- Updates the client software with customer information, queries and Service requests.
- Provides new thoughts and ideas for process improvements
- Works in conjunction with process requirements and metrics (SLA)
- Forwards customer feedback (VOC) to the supervisors for concerns / suggestions raised by
the customer

KNOWLEDGE AND SKILLS

- Excellent communication skills
- Polite and customer service oriented
- Able to comprehend customer queries and provide the relevant resolve
- Exhibits patience and empathy to resolve customer queries
- Typing Skills: 15 wpm with 85 % accuracy


JOB LOCATION

Job Country India
Job State / U.T. Karnataka
Job City Bangalore


COMPANY PROFILE

Company Name AB Group Consultancy
Company Website www.abgroupconsultancy.com
About Company AB Group Consultancy is a well-known HR Consultancy in Bangalore and Hubli serving clients all over India and USA. We offer consultation to individuals as well as group of individuals about their different types of queries related to Human Resource Sector including IT Recruitment.


CONTACT DETAILS

Contact Person Prashant
Address Bangalore, Hubli, Belgaum, Karnataka
Mobile 9686244001
Email ID hr@abgroupconsultancy.com