|Job Title||Customer Service Fresher|
|Number Of Vacancy||100|
|Key Skills||Customer Service Executive ,Customer Service Assistant ,Customer Service Associate ,Customer Service Officer|
|Qualification||Higher Secondary, Secondary School, Vocational Course, Diploma, Advanced/Higher Diploma, Other Bachelor Degree, B.Com,|
|Salary (Per Annum)||1 Lac 50 Thousand To 2 Lac 50 Thousand|
|Job Requirement||- Answers incoming customer calls with a friendly and positive manner and provides
outstanding service to the customer throughout the duration of the call.
- Responds to incoming calls from the customers to solve queries and provide alternative
options, also change any account information upon customerâ??s request.
- Ensure resolutions are provided keeping in mind call control and call duration as prescribed
by the client SLA.
- Ensures all information provided is post verification and authentication as per the Data
- Updates the client software with customer information, queries and Service requests.
- Provides new thoughts and ideas for process improvements
- Works in conjunction with process requirements and metrics (SLA)
- Forwards customer feedback (VOC) to the supervisors for concerns / suggestions raised by
KNOWLEDGE AND SKILLS
- Excellent communication skills
- Polite and customer service oriented
- Able to comprehend customer queries and provide the relevant resolve
- Exhibits patience and empathy to resolve customer queries
- Typing Skills: 15 wpm with 85 % accuracy
|Job State / U.T.||Karnataka|
|Company Name||AB Group Consultancy|
|About Company||AB Group Consultancy is a well-known HR Consultancy in Bangalore and Hubli serving clients all over India and USA. We offer consultation to individuals as well as group of individuals about their different types of queries related to Human Resource Sector including IT Recruitment.|
|Address||Bangalore, Hubli, Belgaum, Karnataka|